Faulty or Damaged Goods:
All goods sold are warranted to be free from defects in material and workmanship, the following comprises our sole and entire warranty provided:
While every effort is made to ensure that goods reach you in perfect condition, on occasion faulty or damaged goods may need to be returned for a replacement or refund. We will endeavour to replace any item that is deemed faulty in the first instance.
In most cases we can offer a like for like replacement, however if the item being returned is no longer in stock or no longer manufactured or available from our suppliers, we may instead offer a refund.
We are unable to offer a refund or replacement on items that have been damaged through wrongful or inappropriate use, poor or faulty installation, not following instructions, or normal wear and tear.
Halliday + Baillie must be notified within five years of the purchase date of defects in any trim or locking mechanism, and be given the opportunity of inspection (either in person or with photographs etc and ideally by return of any alleged defective product to us), free and clear of all liens and encumbrances, transportation prepaid, accompanied by the statement of defects and proof of purchase; and
Product has not been modified, abused, misused, or improperly installed, maintained and/or repaired during such period. All other warranties, written or oral, expressed or implied, and including but not limited to warranties of merchant ability or fitness for intended purpose, are expressly excluded.
Our sole obligation under these warranties, during the period after date of manufacture as listed above, shall be to issue credit, repair or replace any item or part thereof which is proved to be other than as warranted. We retain the right to determine whether such parts shall be repaired or replaced, or whether credit shall be issued. No allowance shall be made for any labour charges for replacement of parts, adjustments or repairs, or any other work.
Returns:
We carry a range of returnable and non-returnable products.
Returnable products will only be accepted for credit up to 90 days in New Zealand and 30 days in Australia. For returns in North America, please contact Bridgeport Worldwide directly. Returned goods must be provided to us “as new”. This means in original packaging and in unused condition that will enable the product to be resold. And must be free of builders dust.
Non-returnable products such as FSB or Turnstyle, other indent ordered items, custom made or custom coloured hardware, items that have been damaged through wrongful or inappropriate use, or damaged through poor or faulty installation or not following instructions cannot be returned for credit. When ordering non-returnable product, please make sure it is suitable for your intended use before the order being placed.
Returnable product will only be accepted for return with our prior consent. A re-stocking fee of 15% applies. Returns for change of mind are at the sole discretion of Halliday + Baillie.
Should you wish to return an item purchased from Halliday + Baillie please email us at [email protected] in New Zealand, [email protected] in Australia, or [email protected] for North America. Your email should include:
- Reasons you have for requesting a return.
- Your order number from your invoice, or the Halliday & Baillie invoice number
- Your name or business name
- A contact phone number
We will then confirm instructions for the return. We will undertake all obligations under warranties as above, however not all items will be able to be returned for credit as above. Alternatively, please call us at our Head Office in New Zealand on 64 9 358 1172, our Sydney office on 61 02 9699 3330, or free phone from America on 1800 769 7305.
We will usually process the refund due to you as soon as possible, or in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for defective or returned product. Products returned by you because of a defect will be refunded in full. The original fregith fee will not be credited.