Product Liability and Warranties

1. All goods sold are warranted to be free from defects in material and workmanship, the foregoing comprises seller’s sole and entire warranty provided:

a. The Company has been notified within two years of the purchase date of defects in any trim or locking mechanism, and been given the opportunity of inspection by return of any alleged defective Product to the Company, free and clear of all liens and encumbrances, transportation prepaid, accompanied by the statement of defects and proof of purchase; and

b. The Product has not been modified, abused, misused, or improperly installed, maintained and/or repaired during such period. All other warranties, written or oral, expressed or implied, and including but not limited to warranties of merchantability or fitness for intended purpose, are expressly excluded.

2. Seller’s sole obligation under these warranties, during the period after date of manufacture as listed above, shall be to issue credit, repair or replace any item or part thereof which is proved to be other than as warranted. Seller shall have the sole right to determine whether such parts shall be repaired or replaced or whether credit shall be issued. No allowance shall be made for any labor charges for replacement of parts, adjustments or repairs, or any other work.

3. Please be aware that any International purchases are non-returnable except in the above cases.

4. Halliday + Baillie items need to be returned in saleable condition within 90 days of purchase, and may be subject to a 15% restocking fee.
Should you wish to return an item purchased from Halliday & Baillie within 90 days please email us at Your email should include:

  • Reasons you have for requesting a return

  • Your order number from your invoice

  • Your name

  • A contact phone number

  • A contact email address.

We will then contact you regarding instructions for the return. We will undertake all obligations under warranties as above, however returns for change of mind are at the discretion of the company.  Alternatively please call us at our Head Office in New Zealand on 64 9 358 1172 or free phone from America on 1800 769 7305.

AUD: All transactions completed in Australian Dollars
USD: All transactions completed in United States Dollars,
Any transactions where the currency is not listed will be transacted in New Zealand Dollars.